Online Customer Retention Manager - Asia Venture Group
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Online Customer Retention Manager


Based in: Jakarta, Indonesia


What You’ll Be Doing

    • As part of the headquarter team, you’ll be managing the coordination, analysis and optimisation of the customer activation and retention campaigns, push notifications and email marketing of our local teams
    • Conceptualising new activation and retention campaigns, generating ideas and creating proposals for success
    • Analysing touchpoints on the customer journey and building new campaigns based on the habits of our users
    • Tailoring marketing messages to individual customer needs based on database segmentation
    • Working with other business functions to develop and maintain a customer-focused attitude towards activities, concentrating on those which best improve CLV

Who We Are Looking For

    • BA/BS degree with major in Marketing, Mathematics or Statistics
    • 3+years experience in managing email/push notification campaigns
    • Background in customer acquisition, re-engagement and retention strategies
    • Entrepreneurial and customer-centric mindset
    • Strong track-record of hitting targets
    • Experience working in a startup or dynamic high-growth company a plus
    • Fluent in English, both spoken and written
HappyFresh Group is the number one hyper-local delivery and FoodTech company in Southeast Asia. With headquarters in Jakarta, we have expanded to five cities in three countries within 12 months of inception and now operate in Indonesia, Malaysia, and Thailand. So if you enjoy an international, fast-paced, and fun work environment and are passionate about technology and logistics, we would love to hear from you!


Apply now!