Operations Manager (Delivery Business) - Asia Venture Group
23737
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Operations Manager (Delivery Business)

happyfresh

Based in: Bangkok, Thailand

 

The Operations Manager for HappyFresh Thailand will be responsible for ensuring that our customers have the best experience possible after placing their order. You will be responsible for ensuring the quality of the entire process, from picking the correct produce to delivering to the customer’s doorstep on time.

 

What You’ll Be Doing

  • Fully responsible for the Personal Shopper, Delivery Man, and Dispatcher team
  • Hiring top talent for these teams
  • Developing an effective and efficient operational process strategy that fit local process and market as well as continuous working on process optimization
  • Working closely as a partner to Operation Director as well as the regional team
  • Leading projects to improve service quality and customer satisfaction
  • Tracking critical service metrics for the market
  • Sharing best practices with Operations team for other territories
  • Managing projects in a dynamic and fast-paced environment
  • Managing the team and maintaining a positive work environment with good team spirit between departments.

Who We Are Looking For

  • Operational management experience in Delivery, eCommerce
  • Hands-on experience in logistics and people management
  • Entrepreneurial mindset
  • Leadership skill with recognized the ability to drive team members, good interaction/relationship, leading a team and bring operations become highly efficient.
  • Strong work ethic and drive, high attention to detail, and desire for a high level of ownership
  • Ability to analyze data, make decisions, and execute efficiently
  • Ability to work hard, hustle, and get things done
  • Ability to work in a fast-paced, constantly evolving environment
  • Strong track record of hitting targets
  • Open-minded, Work Smart with a positive personality
  • Previous experience working in a start-up or dynamic high-growth company a plus
  • Fluency of spoken and written in English and Computer literacy a must

 

Apply now!

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