Operations Director - Asia Venture Group
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Operations Director


Based in: Bangkok, Thailand


What You’ll Be Doing

  • Fully responsible for the Personal Shopping, Logistics, Production and Customer Service teams
  • Hiring top talent for these teams
  • Developing an effective and efficient operational process strategy that fit local process and market as well as continuous working on process optimization
  • Working closely as a partner to Country MD as well as the regional team
  • Leading projects to improve service quality and customer satisfaction
  • Expanding HappyFresh’s operations to new neighborhoods
  • Tracking critical service metrics for your market
  • Sharing best practices with Operations Director for other territories
  • Managing projects in a dynamic and fast-paced environment
  • Managing the team and maintaining a positive work environment with good team spirit between departments.

Who We Are Looking For

  • Operational management experience in eCommerce
  • Hands-on experience in at least one of the operational branches: logistics, content and customer service
  • Entrepreneurial mindset
  • Leadership skill with recognized the ability to drive team members, good interaction/relationship, leading a team and bring operations become highly efficient.
  • Strong work ethic and drive, high attention to detail, and desire for a high level of ownership
  • Ability to analyze data, make decisions, and execute efficiently
  • Ability to work hard, hustle, and get things done
  • Ability to work in a fast-paced, constantly evolving environment
  • Strong track record of hitting targets
  • Previous experience working in a start-up or dynamic high-growth company a plus
  • Fluency of spoken and written in English and Computer literacy
  • Open-minded, Work Smart with a positive personality


Apply now!